Essential Terms for Ordering Flowers Online

Flowers Norbiton Terms & Conditions for E-Commerce Orders

Introduction

Welcome to Flowers Norbiton’s Terms & Conditions for online flower delivery in Norbiton and surrounding areas. These terms set out your rights and obligations when placing orders for flowers, arrangements, and related products through our online store. Please read these terms carefully before using our website or making a purchase. By placing an order with Flowers Norbiton, you agree to be bound by these Terms & Conditions.

Application of Terms

These Terms & Conditions apply to all purchases made via our website by customers located in Norbiton and the neighbouring areas. They govern the sale and delivery of flowers and related goods. If you have additional queries about any of these terms, we recommend you review them carefully before proceeding with your order.

Order Process

Our online ordering process is designed to be clear and secure for all customers seeking flower delivery in Norbiton. Orders may only be placed via our website by individuals aged 18 years or over. To place an order:

Browse our online range of flowers, arrangements, and associated products.
Select the desired item(s), quantity, delivery option, and add them to your basket.
Proceed to checkout, providing accurate address and contact details for both the sender and recipient.
Review your order, confirm items, recipient details, and delivery date.
Select your preferred payment method and complete the payment steps as directed.
Once payment is confirmed, you will receive an order confirmation via the website and/or the contact details provided.

Flowers Norbiton reserves the right to accept or reject any order at our discretion. Acceptance of your order and completion of the contract between us will take place only when we send you an order confirmation.

Product Availability and Substitution

We strive to ensure our online inventory is accurate, but all products are subject to availability, especially with seasonal flowers and popular arrangements. In the event a particular flower or arrangement is unavailable, we reserve the right to substitute, where reasonably necessary, items of equal or greater value and similar style, maintaining the overall look and quality as displayed on the website. If a significant part of your order is unavailable and no suitable substitution can be made, we will notify you promptly and offer alternatives or a full refund.

Payments

All prices shown on our website are in GBP and include applicable VAT (if relevant). The price you see at checkout is the final price, excluding any add-on delivery charges, which are clearly specified before you confirm your purchase. Payment is required in full at the time of ordering. We accept major credit and debit cards, as well as certain secure online payment providers. By submitting payment details, you warrant you are authorised to use the chosen payment method and that sufficient funds or credit facilities are available. Orders will not be processed or delivered until payment is received in full and cleared by our payment processor.

Delivery Terms

Flowers Norbiton delivers across Norbiton and nearby areas as specified on our website. Delivery options, timeframes, and charges are outlined during the checkout process. While we make every effort to deliver your flowers on your chosen date, specific delivery times cannot be guaranteed. Timely delivery is subject to factors such as address accuracy, recipient availability, and unforeseen circumstances. We are not liable for delays beyond our control, but we will endeavour to keep you informed of any issues.

If no one is available at the address provided to receive the delivery, our drivers may, at their discretion, leave the flowers with a neighbour, in a safe place, or arrange for a re-delivery. If a re-delivery is necessary due to recipient unavailability or inaccurate delivery details, further charges may apply.

Cancellation Policy

We understand that plans can change. You have the legal right to cancel your order for flowers and related products at any time up to 24 hours prior to the scheduled delivery date without incurring any charges, provided that your cancellation is received in writing through the means detailed on your order confirmation. For same-day or next-day deliveries, cancellations must be made as soon as possible and at least before your order has been dispatched, as flowers are perishable and may have already been prepared.

If your order is cancelled in accordance with these conditions, you will receive a full refund to your original method of payment within a reasonable timeframe. Please note that customised arrangements or special orders may not be cancellable if preparation has begun prior to your request.

Returns and Refunds

Due to the perishable nature of flowers, returns are generally not accepted except in cases of damaged, faulty, or incorrect goods upon delivery. In case you are not satisfied with the delivered product, please contact us as soon as possible (and within 24 hours of receipt), providing photographic evidence where appropriate. We may offer a replacement, re-delivery, or refund depending on the circumstances.

Where a refund is agreed, it will be processed promptly via the original payment method. Our aim is complete customer satisfaction for every online flower delivery in Norbiton.

Changes to Orders

You may request changes to your order (e.g., card messages, delivery addresses, or product options) up to 24 hours before the scheduled delivery. We will do our best to accommodate late requests, but cannot guarantee amendments once the order has entered the preparation or dispatch process. If a change affects the total price, you will be advised of the additional cost or any potential refund.

Customer Responsibilities

It is the customer’s responsibility to provide correct and complete details, including the recipient’s name, address, and any access instructions. We are not liable for non-delivery or delays due to incorrect or incomplete information provided at checkout.

Liability

Flowers Norbiton’s liability to you in connection with any order will not exceed the total amount paid for the relevant goods and delivery. We are not liable for any indirect or consequential losses, loss of enjoyment, or emotional distress arising from non-delivery, delayed delivery, or defective flowers, except where it results from our negligence.

Our responsibility for supplied products ends when delivery is successfully made to the address or recipient nominated in your order. Where a neighbour or safe place is used, this is considered successful delivery unless you have otherwise indicated no safe place should be used.

Intellectual Property

All content, photographs, designs, text, and logos shown on the Flowers Norbiton website are our property or used with permission. They may not be reproduced, copied, or used for commercial purposes without our prior written consent.

Force Majeure

We are not liable for any failure to perform, or delay in performance of, any of our obligations that is caused by events beyond our reasonable control (such as adverse weather, pandemic restrictions, shortages, or strikes). In such circumstances, we will endeavour to notify you as soon as we are able and to minimise any possible inconvenience.

Complaints and Feedback

We aim to provide a high level of service with every flower delivery in Norbiton and surrounding areas. If you have any feedback or wish to make a complaint, please contact us using the details provided in your order confirmation. We take all comments seriously and strive to resolve any issues quickly and fairly.

Privacy and Data Protection

We respect your privacy and take steps to ensure your personal information is handled securely and in accordance with UK data protection laws. Your data is used only for the purpose of fulfilling your flower order and arranging delivery. Further details are set out in our Privacy Policy.

Governing Law and Jurisdiction

These Terms & Conditions and any contract formed for the supply of goods are governed by the laws of England and Wales. Any dispute or claim arising from or related to these terms, or the supply of goods, will be subject to the exclusive jurisdiction of the courts of England and Wales.

Amendments to These Terms

Flowers Norbiton reserves the right to update or change these Terms & Conditions at any time without prior notice. The version of the terms in force at the time of your order will apply to that order. We recommend you check our website regularly for any updates.

Final Note

These Terms & Conditions apply to all flower orders and online purchases made for delivery across Norbiton and surrounding areas. Your statutory rights as a consumer are not affected by anything in these terms. Thank you for choosing Flowers Norbiton for your online flower delivery needs.