Our Returns & Refunds Policy for Fresh Flowers in Norbiton
Fresh Flowers Guarantee in Norbiton
At Flowers Norbiton, we take immense pride in being a trusted local florist serving households and businesses in Norbiton and the surrounding areas. Our commitment to quality is reflected in our Fresh Flowers Guarantee, ensuring your flowers arrive vibrant, fragrant, and at their best. If you ever receive an order that does not meet these high standards, please rest assured that your satisfaction remains our top priority.
Damaged on Arrival Policy
If your flowers or arrangements arrive damaged, wilted, or in poor condition, please let us know as soon as possible—ideally within 24 hours of delivery. Take clear photographs of the damaged items and retain all packaging, as this helps us assess the issue efficiently. Our team will review the photos and details to determine the best course of action. Your trust is important to us, and we strive to handle all such cases promptly and fairly.
Freshness Window
We guarantee that every bouquet delivered by Flowers Norbiton will remain fresh and beautiful for a minimum of five days from the date of arrival, provided the care instructions supplied are followed. If your flowers do not meet our freshness standards within this window, please get in touch as soon as possible. We are dedicated to promptly resolving issues that may arise concerning the freshness of our flowers.
Refund, Replacement & Resolution Options
Customer happiness is at the heart of what we do. When you let us know of an issue within the designated timeframes, we offer the following resolutions:
- Replacement: We can arrange for a fresh bouquet or product to be sent out at the earliest opportunity.
- Refund: A partial or full refund can be processed to your original payment method, depending on the nature and extent of the issue.
- Store Credit: If you prefer, we can provide store credit towards your next purchase from Flowers Norbiton.
We kindly request that claims are submitted within 48 hours of delivery for damaged goods or within five days for freshness concerns. This allows us to address the issue swiftly and provide you with the best possible resolution.
How to Raise a Complaint
While we strive for perfection, we recognise that, on rare occasions, things may not go as planned. If you have a complaint—whether about product quality, delivery, or service—we want to hear from you. Please contact us with a clear description of your concern, your order details, and photos if available. Our team will acknowledge your complaint within one working day and aim to resolve most cases within two working days.
We value each and every customer, and your feedback not only helps us resolve your concerns but also allows us to continually improve our service for all of Norbiton.
Why Choose Flowers Norbiton?
As an established local florist, Flowers Norbiton is proud to serve our community. Whether supplying blooms to individual homes or local businesses, our reputation for quality, freshness, and attentive care guides everything we do. We stand by our products with a robust returns and complaints process so you can order with complete confidence, knowing we are always here to help.
